Transforming Customer Service with Technology
Jay WalmsleyPublished on: 18/08/2026
Discover how technology enhances customer experience for small businesses in 2026.
Systems
Jay Walmsley
Word of Mouth in the Digital Age: Turning Happy Customers into Brand Ambassadors
Jay WalmsleyPublished on: 01/05/2026
Word of mouth has always been the most powerful marketing force in business. The digital age has supercharged it. Here is how to turn your happiest customers into your most effective marketing team.
Marketing
Understanding the 4-Star Customer Archetype
Jay WalmsleyPublished on: 20/04/2026
Discover the insights from customers who never give 5 stars and enhance your reputation management strategy.
Marketing
AI and Human Touch in CRM: Insights from Australia
Jay WalmsleyPublished on: 15/04/2026
Explore AI chatbots and human interaction in CRM from Australia's 2026 conferences.
Systems